Privacy Policy

Last updated: 16th May 2025

At House of Flowers your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

1. Who We Are
We are House of Flowers, an online and in-store florist business based in Hordle, Lymington. For the purpose of UK data protection laws, we are the “data controller” of your personal data.

2. What Information We Collect
– Personal information: Name, address, phone number, email address.
- Payment information: Payment details (processed securely via third-party providers such as Stripe, PayPal, etc.).
- Order details: Products you’ve purchased, delivery instructions, recipient’s name/address.
- Technical information: IP address, browser type, device information (via cookies).
- Marketing preferences: If you subscribe to our newsletter or opt in to receive offers.

3. How We Use Your Information
We use your data to:
- Process and deliver your orders.
- Provide customer service and respond to enquiries.
- Improve our website and services.
- Send you marketing communications if you opt in.
- Comply with legal obligations.

4. Sharing Your Information
We do not sell your personal data. We may share your data with:
- Delivery providers to fulfil your order.
- Payment processors (e.g., Stripe, PayPal).
- IT service providers who support our website.
- Legal or regulatory authorities if required by law.

5. Cookies
Our website uses cookies to improve user experience and track website usage. You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.

6. Marketing Communications
We will only send you marketing emails if you have consented to receive them. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

7. How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss. Our website uses SSL encryption, and payment processing is handled securely via certified third-party providers.

8. Your Data Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent to processing at any time.
- Lodge a complaint with the ICO if you believe your data rights have been violated.

For any data access or removal requests, please email us at: flowersheleng@gmail.com.

9. Contact Us
If you have any questions about this policy or how we handle your data, please contact:

 House of Flowers, 64 Stopples Lane,
Hordle, Lymington, SO41 0GL Email: flowersheleng@gmail.com 
Phone: 07776192599